Shipping and Policies
♡ FREE SHIPPING ON UK ORDERS OVER £100 & INTERNATIONAL ORDERS OVER £200 (discount applied automatically at checkout) ♡‧₊˚
TURNAROUND TIME:
★ Items are either pre-made & ready to ship in 1-2 working days or handmade to order with a wait time. Whether an item is made to order or pre-made is indicated clearly in each product's description.
The current handmade to order wait time is displayed on the banner at the top of the website. (Please note this refers to how long it takes us to make your order - it will be shipped after this time period). 💌
★ There is a ‘pre-made’ section of the website which can be found here with all the pre-made items that are ready to ship. Pre-made items will be shipped 1-2 working days after purchase. If applicable, the size that the item is pre-made in is indicated in the description. Please make sure you check this as the item may not be pre-made in your desired size / style. :)
If your order is a mixture of pre-made & handmade to order items, it will be dispatched with the handmade to order wait time unless otherwise requested! <3
Once items have been shipped, you will be notified by email and receive tracking details. In the UK shipping usually takes about 1-3 days. Express international shipping usually takes 4-7 days and standard international usually 1-2 weeks. Please note express international shipping is tracked and standard international is untracked.
If you need to receive an item quicker in time for a specific date, please contact us and we will see what we can do!
SHIPPING RATES:
We ship all across the UK and internationally as well. As shipping rates vary depending on the weight of the item/s, please go to checkout to see how much it would be.
♡ We offer free shipping on UK orders over £100 and international orders over £150 ♡
You will be notified when your item has been shipped. For express international, you will also be provided with a tracking number. If you would like standard (untracked) shipping and it is not yet set for an item, please contact us and we can apply this for you!
CUSTOM ORDERS:
You are more than welcome to contact us via our contact form with a request for a custom order (this could be custom sizing according to your measurements or for an item to made in custom colours!)
Return / Exchange Policy:
Please note items can be made according to your measurements (bust, waist, hips and height) so please get in touch via 'contact us' with these details! <3
We hope you love your item, but if for any reason you would like to return or exchange it, the item/s must be unworn and returned in original condition within 14 days of receiving your order. Please note the customer is responsible for the shipping costs of the return/exchange. Once the item is received back, a full refund minus postage costs and non-refundable transaction fees will be awarded. Alternatively, the full amount can be returned in the form of store credit. Please note custom-made items are non-refundable. For exchanges, please contact us for further details - our email is bylualia@outlook.com.
