Refund policy

Please note items can be made according to your measurements at no extra cost, just contact us! 🤍
We hope you love your item, but if for any reason you would like to return or exchange it, the item/s must be unworn and returned in original condition within 14 days of receiving your order. Please note the customer is responsible for the shipping costs of the return/exchange. Once the item is received back, a full refund minus postage costs and non-refundable transaction fees will be awarded. Alternatively, the full amount can be returned in the form of store credit. For exchanges, please contact us for further details - our email is info@bylualia.com.